1. Q: Can I get some samples?
A: We are honored to offer you samples for quality check.
2. Q: Do you have the enough products in stock?
A: No. All bikes are to be produced according to your order including samples.
3. Q: What’s the delivery time?
A: It usually takes about25-35working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be different for different orders or at different time.
4. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
5. Q: How does your factory do regarding quality control?
A: Quality is priority. Highper People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
6. Q:What's your warranty terms?
A: We offer different warranty time for different products. Please contact with us for detailed warranty terms.
7. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. Easywheel has been Ecer’sold supplier since 2013.
If you check with Ecer, you will see that we have never got any complaint from our customers.
8. Q: Can I have my own Logo? Can I choose any color?
A: Yes, it will charge extra USD50 to customize your logo. And you can choose any color for most of the folding bikes. If your order reach 100 sets, we can discuss again for the price.